International shipping costs are included in the price of most items in the catalog (unless otherwise specified within the item page). For most tailored garments, packages are sent via international courier (such as FedEx, DHL or UPS), while smaller packages are sent via standard airmail, which does not include tracking. We do offer a tracking service for these packages, as well as courier upgrade, both of which are available during checkout. For more information about tracking your packages visit our FAQ page.
Please note, any local customs or import duty and taxes are the responsibility of the receiver. Please consult your local customs office to determine what import fees might apply, if any.
Magnoli Clothiers is dedicated to maintaining total customer satisfaction to the maximum possible standards. Should there be an inadvertent error made on our part, we will do all the necessary adjustments and/or replacements and reship the order to the client, totally free of charge. If the client has inadvertently sent us the wrong measurements, we may be able to do adjustments but in some cases a full remake may be necessary. In either case additional fees, including return shipping and handling, is the client's responsibility.
An order having been placed cannot be cancelled. This is because once an order is placed, Magnoli Clothiers sources the appropriate fabrics and place orders for these with suppliers. Under our terms with our suppliers, fabrics once ordered cannot be cancelled as the materials are cut as soon as ordered. In cases of large orders, should it be mutually agreed to by the client and Magnoli Clothiers that an initial small shipment be sent to confirm measurements and fit, (to ensure that should minor adjustments be required, this be handled by Magnoli Clothiers before shipping the rest of the order); the balance of the order not shipped cannot be cancelled. This is because Magnoli Clothiers would have proceeded with and completed the full order, holding only the major part for fit and comfort confirmation by the client before shipping it. In case of changes being required to an order after having been placed, this can only be confirmed at the discretion of our master tailors since confirmation of any changes will depend on the status of the order completion. It would be of course our duty to try and incorporate any changes to an order made after having been placed with us to the best of our abilities and circumstances allowing.
No tailor-made clothes purchased from Magnoli Clothiers may be returned for any reason other than error on the part of Magnoli Clothiers. Since each item is made-to-measure, we cannot resell them to other customers, so please be certain of your order before sending payment.
Because of the nature of leather, alterations are often impossible without major work to the garment. Due to this fact, Magnoli Clothiers will not accept any returns due to customer error in the taking of measurements. We will, however, be more than happy to assist in the taking of correct measurements before the garment is made to insure a proper fit. In the case of an ill-fitting leather garment, often the best recourse is to sell the jacket and have a new one made based on corrections to the original set of measurements.
All other items can be returned if the customer is not entirely satisfied with their purchase. All returns must be organized via e-mail before sending back. Return shipping is the responsibility of the customer and will not be refunded. Upon receipt of returned merchandise, a full refund will be rewarded less shipping charges and a 10% restocking fee.
Please note: Refunds will be processed using the same credit card by which the original purchase was made.