Custom Leather Jacket

Date Added: Tuesday 07 June, 2022

by Arman L.

3.5 Stars. Ordered a jacket of my dreams, delivers in terms of quality, however, the customer experience really brought this down from 10/10 to 7/10.
I the Mganoli Clothiers team can really improve on this in the future.
- My jacket was shipped to the wrong (old) address despite having received the confirmation that my shopping address has been changed on the system the jacket has arrived at my old address, so it was by sheer luck that my relatives were living at my old address for the remaining duration of the month, otherwise, the jacket might have actually been lost, so please pay attention to that. I also only received the notification that my order has been shipped a day after I already recovered my jacket.
- The Jacket also did Not arrive on time. It\'s a shame that despite the information on the website the jacket did not fit into the \"3 month turnaround time including shipping\". I ordered my jacket in January but only received it at the end of May just a few days after all the conventions in London that interest me had run their course.
- Lax communication and response, There were several times when I had to double-email in order to get any updates or responses. So in the future, Implore anyone ordering a custom jacket to push for consistent email updates on your orders. Because in my experience I just had a lot of emails on the back end. This kind of communication creates the impression that my jacket was only worked on during the final month when I was doubled-down on my emailing efforts hoping Magnoli could get the jacket to me before my convention. As I mentioned above they did not.

Magnoli Response: [We apologize for the long delays caused by lockdowns and other Covid-related issues. Hopefully this will be remedied in the future as things get back to normal].

Rating: [4 of 5 Stars!]

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