FREE SHIPPING on all made-to-measure products!
Shipping & Returns
Shipping & Returns

Shipping Costs and times

For all made to measure garments (Suits, Jackets)  international shipping costs are included in the price of the item. These packages are sent via international courier (such as FedEx, DHL or UPS).

In stock items (ties, glasses, cufflinks) depending on your location can be shipped via Standard shipping (NZ Post), Priority Shipping (Aramex) or via Express (DHL Express). Shipping price varies depending on the method you select and the country you live. Not all shipping methods are offered to every country. The shipping price may fluctuate as it is dependent on global fuel prices. 

See table below for more information about our in stock item shipping:

Standard Shipping Tracking Time Frame $ USD Updates & Notes
New Zealand (FREE Shipping) Yes 1-5 Days $0 NZ customers will be charged GST at sale
Australia Yes

6-12 days

$6

Australia: Expect VAT charges. Courier will contact you if there are any. 

Package can also be tracked via Aus Post when it arrives in country. 

China, Japan, S. Korea, Singapore, Thailand, Malaysia, Taiwan, India Yes 3-6 weeks $12

Package can also be tracked via local postal service when it arrives in country. 

USA, Canada Yes 3-5 weeks $14

Expect VAT or Custom charges to Canada.

Glasses shipped to USA may be charged a surcharge due to FDA importing requirements. Charge won't be more than $25.

Package can also be tracked via local postal service (USPS or Canada Post) when it arrives in country. 

Mexico and S America, Central America ---- ---- ---- No Longer offering this service.

Europe & UK

(France, Italy, Germany,
Denmark, Sweden, Norway, Ireland, Netherlands, Belgium, , Czech Republic, Spain, Portugal, Greece)

Yes 3-5 weeks $14

 

 Expect VAT charges. Courier will contact you if there are any. 

Ireland may take 2-4 weeks longer than expected.

Package can also be tracked via local postal service when it arrives in country. 

Rest of Europe No/ Yes (Email to check) 3-7 weeks $14

 Expect VAT charges. Courier will contact you if there are any. 

We CANNOT ship to Ukraine and Belarus. 

Rest of the World --- ---- ----

NO Longer offering this service 

We CANNOT ship to Russia. 

 

Priority Shipping Tracking Time
Frame
$
USD
Update and Notes
China, S. Korea, Singapore, Taiwan Thailand, Malaysia, Philippines, India Yes 10-18 days $18  
Middle East, Isreal, Egypt, Brunie, Pakistan Yes 10-18 Days $18 Only Shipping option for these countries
USA, Canada, Croatia, Denmark, Spain,  Yes 12-20 days $25

Expect VAT charges in European countries. Courier will contact you if there are any. 

Glasses shipped to USA may be charged a surcharge due to FDA importing requirements. 

France, German, Netherlands, Belgium UK, South Africa Yes 12-20 days $22 Expect VAT charges in European countries. Courier will contact you if there are any. 
Norway, Sweden, Slovenia Yes 12-20 days $28 Expect VAT charges in European countries. Courier will contact you if there are any. 
South America & Russia Yes 14-22 days $44

Only Shipping option for most South American countries. 

We currently cannot ship to Russia

Expect VAT charges in South America

Rest of the World -- -- -- We DO NOT offer this service

 

Express Courier Tracking Time Frame $ USD Updates & Notes
 Australia, Fiji Yes 2-6 days $16

Australia: Expect VAT/ custom charges. DHL will contact you if any. 

China, Japan, S. Korea, Singapore, Malaysia, Thailand, India, Taiwan Yes 5-9 days $30 India: Expect custom charges. DHL will contact you if any. 
USA, Canada Yes 5-9 days $35

Note: Canada Express is not shown at checkout. We can ship to Canada via Express, but there are very high custom and courier admin fees which have caused problems recently. We recommend ordering with Priority or Standard to Canada. If you do wish to ship express please contact us. 

Glasses shipped to USA may be charged a surcharge due to FDA importing requirements. 

Central America  Yes 7-15 days $56

Expect VAT/ custom charges. DHL will contact you if any. 

Europe, UK & Mexico, Philippines

Yes 6-12 days $39

 

Expect VAT/ custom charges. DHL will contact you if any. 

We CANNOT ship to Ukraine and Belarus. 

Note: France & UK Express are not shown at checkout. We can ship to France & UK via Express, but there are very high custom and courier admin fees which have caused problems recently. We recommend ordering with Priority or Standard to France & UK. If you do wish to ship express please contact us. 

Rest of the World Yes 7-15 days $56

There may be some unexpected delays due to Covid-19

Expect VAT/ custom charges. DHL will contact you if any. 


For more information about tracking your packages visit our FAQ page.

Please note, any local customs or import duty and taxes are the responsibility of the receiver. Please consult your local customs office to determine what import fees might apply, if any. For more information see VAT & Import Taxation.

We provide tracking numbers at time of shipping, so it is the responsibility of the customer to ensure receipt of packages. If a package, for any reason, is not deliverable, we will not be held liable for delays, return shipping charges or abandoning (or destruction) of packages by the local courier or postal company. If the Postal service courier can't deliver to your location, they will notify you and the package will need to be picked up from the Post Office. This very rarely happens, but if it does it is the responsibility of the customer to resolve this with the Courier. 

CORRECT POSTAL ADDRESS

Please ensure that your address on your order is your current address. If the address is incorrect we cannot return this as courier return costs and duty charges are usually more expensive that the items itself. The package will be destroyed and we will not be held liable. 

If you update your address while waiting for a made to measure order to be completed it is very important to let us know via email that you have updated your address. If not it will be sent to the original address, and we will not be held liable if the package gets destroyed.  

RETURNS & EXCHANGES

In-Stock Items (not including ready made boots)
In stock items  can be returned if the customer is not entirely satisfied with their purchase. (Intimate apparel, swimwear, and earrings are excluded from this policy for hygiene reasons). All returns or exchanges must be organized via e-mail before sending back. Returns or exchanges will not be accepted if they are requested after 30 days of the customer receiving the item. Return shipping for both returns or exchanges is the responsibility of the customer and will not be reimbursed (unless the error was ours). If the client does not confirm the shipment of the return within 10 days of the request, the return will NOT be refunded. Upon receipt of returned merchandise, a full refund will be rewarded less our shipping cost and any Credit card transaction fees (5%). If you are returning the item due to an error on our part you will be fully refunded.

For Exchanges we will ship the exchanged item to the customer at Standard shipping rates. We will invoice you the shipping price after the original item has been returned.  

If the item has any defect on it please contact us at sales@magnoliclothier.com. We will resolve this with you via email. 

Boots (ready made only)

Boots (not including custom made boots) can be returned for exchange only. The shipping is the responsibility of the customer. There is also a $50 shipping cost for re- shipping another size to you. If the boots are defected or you receive the wrong size, we will arrange the exchange at no cost to you. 

Tailor-Made Clothing (including made to order boots)

Magnoli Clothiers is dedicated to maintaining total customer satisfaction to the maximum possible standards. Should there be an inadvertent error made on our part, we will do all the necessary adjustments and/or replacements and reship the order to the client, totally free of charge. If the client has inadvertently sent us the wrong measurements, we may be able to do adjustments but in some cases a full remake may be necessary. In either case additional fees, including return shipping and handling, is the client's responsibility.

An order having been placed cannot be cancelled. This is because once an order is placed, Magnoli Clothiers sources the appropriate fabrics and place orders for these with suppliers. Under our terms with our suppliers, fabrics once ordered cannot be cancelled as the materials are cut as soon as ordered. In cases of large orders, should it be mutually agreed to by the client and Magnoli Clothiers that an initial small shipment be sent to confirm measurements and fit, (to ensure that should minor adjustments be required, this be handled by Magnoli Clothiers before shipping the rest of the order); the balance of the order not shipped cannot be cancelled. This is because Magnoli Clothiers would have proceeded with and completed the full order, holding only the major part for fit and comfort confirmation by the client before shipping it. In case of changes being required to an order after having been placed, this can only be confirmed at the discretion of our master tailors since confirmation of any changes will depend on the status of the order completion. It would be of course our duty to try and incorporate any changes to an order made after having been placed with us to the best of our abilities and circumstances allowing.

No tailor-made clothes purchased from Magnoli Clothiers may be returned and refunded for any reason.  If an error occurred on the part of Magnoli Clothiers we will remake the item free of charge. 

Leather Garments

Because of the nature of leather, alterations are often impossible without major work to the garment. Due to this fact, Magnoli Clothiers will not accept any returns due to customer error in the taking of measurements. We will, however, be more than happy to assist in the taking of correct measurements before the garment is made to insure a proper fit. In the case of an ill-fitting leather garment, often the best recourse is to sell the jacket and have a new one made based on corrections to the original set of measurements.

No Leather Garments purchased from Magnoli Clothiers may be returned and refunded for any reason.  If an error occurred on the part of Magnoli Clothiers we will remake the item free of charge. 

Overstock and Factory Seconds
These items cannot be Returned or Exchanged. Please double check the measurements for Overstocks to ensure you fit them. If you have any questions please contact us. 


Orders Made By Mistake

Please note that any orders made by mistake (whether a duplicate order, incorrectly purchased item or an item that does not ship to your country as indicated on our website) is the responsibility of the customer. These orders can be cancelled for a refund before the order is processed. In this case, a refund will be issued, less any bank or transactional fees (5%). If it has been processed and packaged, but hasn't left our shipping warehouse, it can be cancelled with a 10% fee. If it has left our shipping warehouse the order cannot be cancelled. 

You can cancel a made to measure order shortly after it has been processed but there will be a 8% fee (processing and transaction fees).  If the made to measure order is a customized item where we worked with you to design it, and you wish cancel after that, there is a 20% cancellation fee. We cannot cancel made to measure orders once the order is in production queue. 

Please note: Refunds will be processed using the same credit card by which the original purchase was made. 

Items Lost in Shipping

It is very rare for Items to be lost in shipping but if this does occur we will resend the item(s) for instock orders or remake the item(s) with rush upgrade for made to measure orders. There will be no extra cost unless the client was at fault in the delivery process. (e.g. refused to pay custom charges, didn't pick up the item from post office when we contacted you too).