About Us & FAQ
About Us & FAQ

What is Magnoli Clothiers?

Magnoli Clothiers is dedicated to the reproduction of vintage clothing, historic garments and popular film and game costumes. These reproductions, however, are not costume pieces, but tailor-made, high-quality clothing.

What else can you make?

Any piece of mens clothing that you can provide images of can be reproduced. We can copy a garment you already own, or, by analyzing various images, we can reproduce any article from photograph or film stills.

How do I send you my measurements?

Measurements are sent independently of orders and are part of your on-line account. Because of the different construction methods used for fabric and leather/Jacket garments, there are two seperate forms for these articles. Each form can be found by viewing your account details. All measurements will be kept on file and can be adjusted for future orders.

What do I do if I don't have a well fitted Jacket for taking Jacket measurements? 

If you don't have a well fitting jacket, we recommend going to a local second-hand shop and trying to find one there. Color, quality or condition doesn't matter, as long as you can find one that has the basic size and fit you're after. You can then take the measurements from this garment, modifying them as necessary.
Another option that some of our customers have been successful using, is visiting a leather jacket shop, such as Wilsons or even a department store which carries them. If you can find a helpful salesperson who isn't busy, they might allow you to take measurements from one of their jackets.
You can also send off-the-body measurements if you like and I can then compare them to your off-the-garment measurements to see how they match up. Feel free to e-mail me with any questions.

How do I place a review? 

To place a review go to the item page you ordered from and the review button is below the product title. Click on "add your review" and place your review.

Do you accept returns/ exchanges?

Tailor-made clothes purchased from Magnoli Clothiers may not be returned for any reason other than error on the part of Magnoli Clothiers. Since each item is made-to-measure, we cannot resell them to other customers, so please be certain of your order before sending payment.

All in stock items (accessories) can be returned/ exchanged if the customer is not entirely satisfied with their purchase. All returns/ exchanges must be organized via e-mail (please state your order number) before sending back.  Return shipping is the responsibility of the customer and will not be refunded. Upon receipt of returned merchandise, a full refund will be rewarded minus our shipping cost.  

Do you have other materials/colors?

Although we only display a small selection of materials/colors for each design, any material seen on our site can be used to make any suit. We have literally hundreds of various fabrics and colors available, so feel free to contact us with your requests. Swatches can be sent for a small fee. E-mail us for details.

How long does a particular item take to make?

All tailor-made clothes (Suits, dress shirts, Jackets, Pants) can take up to two to three months to complete from time of payment. Shipping generally takes an additional week. If you need your garment made more quickly you can upgrade to rush processing by using coupon code RUSH when you order. It will add a 20% fee to your order and will ship within 4-6 weeks. 

Non-tailored items (such as journals and accessories) which are in stock will be shipped immediately and will take up-to two to five weeks, via regular mail (and two to six days via express), to arrive.

Fully customized items can take longer, as there is a lot of pattern work involved as well as sourcing new materials. See "How MTM Works" for more information on this process. Feel free to e-mail us with any questions.

What are "White Label" jackets?

Our "White Label" Jackets are a lower-cost alternative to our standard line of leather and casual cotton jackets.They are fully made-to-measure using high quality materials, but with limited options and no customizations available to streamline the production process. Average turnaround time is one to two months.

How do I track my package?

If your package was sent with tracking, the number (and carrier) will be added to the details of the order posted to your account. Here are links to various website from which you can track your packages:

NZ Post
Federal Express (FedEx)
United Parcel Service (UPS)

If your package is sent via registered mail, EMS express or economy courier, you can track the package using your local post website (ie USPS, Royal Mail, etc) or via this link: Quantium Shipment Tracker.

Similarly, NZ Post packages are handed over to your local post and which can be tracked (with the same AWB number) in greater detail through your local post website (ie USPS, Royal Mail, etc).

How should I care for my clothes?

All clothes are best to be professionally dry-cleaned and pressed before wearing. Cotton items (such as shirts and some pants) can be machine-washed in cold water, but hand-washing is recommended as this will prolong the life of your garment, and line-dried. Avoid using dryers as these can shrink cotton. All clothes can be ironed on an appropriately low setting, preferably with a clean cloth between the iron and garment.

Leather goods should be oiled with Picard (or any other leather care products) about once a year, if using daily. It also depends on the climate you live in. If you live in a dry climate one to two times a year would be recommended. 

What forms of payment do you accept?

We accept all major credit/debit cards. We also accept paypal payments but only via email so please contact us if you wish to pay via that method. (Email us your paypal account address, with the item and shipping method you want, so that we can then send you an invoice). 


Do you accept payment plans? 

We do accept payment plans and it's interest free too. The first installment must be a 50% deposit, then pay the rest when you can. Notify us whenever you make the payments. The item(s) you ordered won't be shipped until the final payment is made. Contact us via email if you wish to pay this way.

What currency do you trade in?

The prices shown on the website are in USD. The currency can be changed on the top right corner of the website to either NZD, AUD, EUR or GBP. 

Where are your products made?

Our products are made around the world: Tailored garments (suits, shirts & pants) are made in Thailand and Hong Kong; Leather and casual jackets are manufactured in India and Pakistan; ties and cufflinks are produced in New Zealand and China; Leather products (belts, holsters and straps) are hand-made in the U.S.A., New Zealand, China and Pakistan. Regardless of where each item is produced, we have a strict quality control and only use the highest quality materials and craftsmen.

Feel free to e-mail us with any other questions