Shipping & Returns
Shipping & Returns

Shipping Costs and times

For all made to measure garments (Suits, Jackets)  international shipping costs are included in the price of the item. These packages are sent via international courier (such as FedEx, DHL or UPS). In stock items (ties, glasses, cufflinks) can either be shipped via Regular mail (NZ Post) or via Express (DHL express). Shipping price varies depending on the method you select and the country you live. See table below for more information about our in stock item shipping:

Regular (Airmail) Tracking Time Frame $ USD Updates & Notes
New Zealand, Australia, Fiji Yes

3-12 days

$5

NZ customers will be charged GST at sale

Australia: Expect VAT charges. Courier will contact you if there are any. 

China, Japan, S. Korea, Singapore, Thailand, Malaysia Yes 2-4 weeks $8

 

USA, Canada Yes 2-5 weeks $10

Packages may be delayed due to changing Covid restrictions.

Expect possible VAT/ Custom charges depending on US state you reside in. 

Mexico and S America, Central America No 3-7 weeks $16 Due to Covid causing ongoing problems and delays we are temporarily no longer offering regular shipping to these location. 

Europe & UK

(France, Italy, Germany,
Denmark, Sweden, Norway, Netherlands, Belgium, Slovenia, Czech Republic, Spain, Portugal, Greece)

Yes 2-5 weeks $10
  • There may be some unexpected delays due to Covid-19 
  •  Expect VAT charges. Courier will contact you if there are any. 
  • No regular shipping option to Slovenia due to ongoing shipping problems to that location. 
Rest of Europe No/ Yes (Email to check) 3-7 weeks $10
  •  Expect VAT charges. Courier will contact you if there are any. 
Rest of the World No (Email to check) 4-7 weeks $16 Due to Covid causing ongoing problems and delays we are temporarily no longer offering regular shipping to these location. 

 

Express Courier Tracking Time Frame $ USD Updates & Notes
New Zealand, Australia, Fiji Yes 1-5 days $16

NZ Customers are charges GST on sale.

Australia: Expect VAT/ custom charges. DHL will contact you if any. 

China, Japan, S. Korea, Singapore, Malaysia Thailand, India Yes 3-7 days $22  
USA, Canada, Yes 4-7 days $24 Expect possible VAT/ Custom charges depending on US state you reside in. 
Mexico, S America, Central America Yes 6-12 days $36
  • Expect VAT/ custom charges. DHL will contact you if any. 
  • Due to ongoing problems with sending to South American countries (Brazil, Chile) we would prefer if you could give us an address to another country (USA).  
Europe & UK Yes 4-8 days $26
  • There may be some unexpected delays due to Covid-19 
  • Expect VAT/ custom charges. DHL will contact you if any. 
Rest of the World Yes 6-12 days $36
  • There may be some unexpected delays due to Covid-19
  • Expect VAT/ custom charges. DHL will contact you if any. 


For more information about tracking your packages visit our FAQ page.

Please note, any local customs or import duty and taxes are the responsibility of the receiver. Please consult your local customs office to determine what import fees might apply, if any. For more information see VAT & Import Taxation.

We provide tracking numbers at time of shipping, so it is the responsibility of the customer to ensure receipt of packages. If a package, for any reason, is not deliverable, we will not be held liable for delays, return shipping charges or abandoning (or destruction) of packages by the local courier or postal company.

CORRECT POSTAL ADDRESS

Please ensure that your address on your order is your current address. If the address is incorrect we cannot return this as courier return costs and duty charges are usually more expensive that the items itself. The package will be destroyed and we will not be held liable. 

If you update your address while waiting for a made to measure order to be completed it is very important to let us know via email that you have updated your address. If not it will be sent to the original address, and we will not be held liable if the package gets destroyed.  

RETURNS & EXCHANGES

In-Stock Items
All in stock items can be returned if the customer is not entirely satisfied with their purchase. All returns must be organized via e-mail before sending back. Return shipping is the responsibility of the customer and will not be reimbursed. Upon receipt of returned merchandise, a full refund will be rewarded less our shipping cost and any bank or transactional fees (5%).

If the customer would like to exchange an in stock item (T-shirt) we can also accept that. The return shipping is the customers responsibility. We will ship the exchanged item to the customer for free. 

If the item has any defect on it please contact us. We will resolve this with you via email. 

Tailor-Made Clothing

Magnoli Clothiers is dedicated to maintaining total customer satisfaction to the maximum possible standards. Should there be an inadvertent error made on our part, we will do all the necessary adjustments and/or replacements and reship the order to the client, totally free of charge. If the client has inadvertently sent us the wrong measurements, we may be able to do adjustments but in some cases a full remake may be necessary. In either case additional fees, including return shipping and handling, is the client's responsibility.

An order having been placed cannot be cancelled. This is because once an order is placed, Magnoli Clothiers sources the appropriate fabrics and place orders for these with suppliers. Under our terms with our suppliers, fabrics once ordered cannot be cancelled as the materials are cut as soon as ordered. In cases of large orders, should it be mutually agreed to by the client and Magnoli Clothiers that an initial small shipment be sent to confirm measurements and fit, (to ensure that should minor adjustments be required, this be handled by Magnoli Clothiers before shipping the rest of the order); the balance of the order not shipped cannot be cancelled. This is because Magnoli Clothiers would have proceeded with and completed the full order, holding only the major part for fit and comfort confirmation by the client before shipping it. In case of changes being required to an order after having been placed, this can only be confirmed at the discretion of our master tailors since confirmation of any changes will depend on the status of the order completion. It would be of course our duty to try and incorporate any changes to an order made after having been placed with us to the best of our abilities and circumstances allowing.

No tailor-made clothes purchased from Magnoli Clothiers may be returned and refunded for any reason.  If an error occurred on the part of Magnoli Clothiers we will remake the item free of charge. 

Leather Garments

Because of the nature of leather, alterations are often impossible without major work to the garment. Due to this fact, Magnoli Clothiers will not accept any returns due to customer error in the taking of measurements. We will, however, be more than happy to assist in the taking of correct measurements before the garment is made to insure a proper fit. In the case of an ill-fitting leather garment, often the best recourse is to sell the jacket and have a new one made based on corrections to the original set of measurements.

No Leather Garments purchased from Magnoli Clothiers may be returned and refunded for any reason.  If an error occurred on the part of Magnoli Clothiers we will remake the item free of charge. 

Overstock and Factory Seconds
These items cannot be Returned or Exchanged. Please double check the measurements for Overstocks to ensure you fit them. If you have any questions please contact us. 


Orders Made By Mistake

Please note that any orders made by mistake (whether a duplicate order, incorrectly purchased item or an item that does not ship to your country as indicated on our website) is the responsibility of the customer. These orders can be cancelled for a refund before the order is processed. In this case, a refund will be issued, less any bank or transactional fees (5%).

You can cancel a made to measure order shortly after it has been processed  but there will be a 10% fee (processing and transaction fees). We cannot cancel made to measure orders if the material has already been cut. 

Please note: Refunds will be processed using the same credit card by which the original purchase was made.