Shipping & Returns
Shipping & Returns

Shipping Costs

For all made to measure garments (Suits, Jackets)  international shipping costs are included in the price of the item. These packages are sent via international courier (such as FedEx, DHL or UPS). In stock items (ties, glasses, cufflinks) can either be shipped via Regular mail (NZ Post) or via Express (DHL express). Shipping price varies depending on the method you select and the country you live. On average shipping time via regular mail takes 2-4 weeks and express takes 3-7 days. 

For more information about tracking your packages visit our FAQ page.

Please note, any local customs or import duty and taxes are the responsibility of the receiver. Please consult your local customs office to determine what import fees might apply, if any.

We provide tracking numbers at time of shipping, so it is the responsibility of the customer to ensure receipt of packages. If a package, for any reason, is not deliverable, we will not be held liable for delays, return shipping charges or abandoning (or destruction) of packages by the local courier or postal company.

Tailor-Made Clothing

Magnoli Clothiers is dedicated to maintaining total customer satisfaction to the maximum possible standards. Should there be an inadvertent error made on our part, we will do all the necessary adjustments and/or replacements and reship the order to the client, totally free of charge. If the client has inadvertently sent us the wrong measurements, we may be able to do adjustments but in some cases a full remake may be necessary. In either case additional fees, including return shipping and handling, is the client's responsibility.

An order having been placed cannot be cancelled. This is because once an order is placed, Magnoli Clothiers sources the appropriate fabrics and place orders for these with suppliers. Under our terms with our suppliers, fabrics once ordered cannot be cancelled as the materials are cut as soon as ordered. In cases of large orders, should it be mutually agreed to by the client and Magnoli Clothiers that an initial small shipment be sent to confirm measurements and fit, (to ensure that should minor adjustments be required, this be handled by Magnoli Clothiers before shipping the rest of the order); the balance of the order not shipped cannot be cancelled. This is because Magnoli Clothiers would have proceeded with and completed the full order, holding only the major part for fit and comfort confirmation by the client before shipping it. In case of changes being required to an order after having been placed, this can only be confirmed at the discretion of our master tailors since confirmation of any changes will depend on the status of the order completion. It would be of course our duty to try and incorporate any changes to an order made after having been placed with us to the best of our abilities and circumstances allowing.

No tailor-made clothes purchased from Magnoli Clothiers may be returned for any reason other than error on the part of Magnoli Clothiers. Since each item is made-to-measure, we cannot resell them to other customers, so please be certain of your order before sending payment.

Leather Garments

Because of the nature of leather, alterations are often impossible without major work to the garment. Due to this fact, Magnoli Clothiers will not accept any returns due to customer error in the taking of measurements. We will, however, be more than happy to assist in the taking of correct measurements before the garment is made to insure a proper fit. In the case of an ill-fitting leather garment, often the best recourse is to sell the jacket and have a new one made based on corrections to the original set of measurements.

Other Items

All other items can be returned if the customer is not entirely satisfied with their purchase. All returns must be organized via e-mail before sending back. Return shipping is the responsibility of the customer and will not be refunded. Upon receipt of returned merchandise, a full refund will be rewarded less our shipping cost and any bank or transactional fees.

Orders Made By Mistake

Please note that any orders made by mistake (whether a duplicate order, incorrectly purchased item or an item that does not ship to your country as indicated on our website) is the responsibility of the customer. These orders can be cancelled for a refund before the order is processed. In this case, a refund will be issued, less any bank or transactional fees (which could be up to 5% of the total order cost.

Please note: Refunds will be processed using the same credit card by which the original purchase was made.