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Date Added: Monday 30 October, 2023
by Tim G.
I will preface my review by saying that I am very pleased with the Time Suit I received. It fits well, is beautifully assembled and looks beautiful! I have worn it twice now in public and have received many compliments.
I ordered an Updated Brown time suit in March. I waited eagerly and received it in July. Unfortunately there was an error and the jacket was the wrong size. The crew at Magnoli were diligent in their investigations and discovered that Production had mistakenly made another clients smaller jacket twice. Unfortunately, the Brown Fabric was out of stock by this time and would not be back in stock in time to arrive before Halloween, which is why I ordered the suit. Without missing a beat, Magnoli offered to remake my suit using the Updated Blue Fabric upon returning the incorrect Brown Suit. While my heart sank from not getting the Classic Brown suit, I was more than pleased that Magnoli would take this step to ensure I had a suit in time for Halloween so my kids and I could all go out together as different versions of The Doctor.
I received the replacement Blue Suit a week before Halloween.
Despite the mix up, I am so pleased with the quality of service I received that I will reorder the Brown Suit in the new year when the fabric is back in stock.
Looking forward to future purchases from this fantastic company!! Thanks to all involved!
Rating: [4 of 5 Stars!]